FAQ
Order Issues
Q: “Where can I shop?”
LILYLOVE® is available only through lilylovebrasandclothing.com. Join our email list here to hear first about fresh collections, restocks, and other updates.
Q: “How can I track my order?”
After your order ships, a confirmation email with tracking details will be sent to you. Tracking updates are shared once the parcel reaches your local airport, and because of system timing, shipping details may not appear immediately.
Still missing your tracking details? Please check your spam folder, as emails can sometimes land there. If you already have a XX account, your tracking number may also be available there. If it still does not show, contact our customer care team and they will look into it.
Q: “How can I edit or cancel an order?”
We recommend requesting any order change or cancellation through our support team before the order is processed. If that window has passed, do not worry. We are dedicated to helpful after-sales support, so please contact us and we will offer the most efficient solution available. If you need to modify your order, placing a new order may help you receive the correct items sooner.
Q: “What should I do if my delivered package has not arrived as expected?”
First, confirm the shipping address on your order details. Next, look around the place where the carrier may have left the parcel. Then, review your tracking link for any attempted-delivery notice. You may also contact the carrier with your tracking information. Please allow a little extra time, as some carriers mark packages as delivered before they physically arrive. Thank you for your patience.
Q: “What happens if my package is lost or stolen?”
Once an item has shipped, LILYLOVE® is not responsible for lost or stolen parcels. If your delivered order has not been received or was lost in transit by the carrier, please reach out and we will be glad to help.
Q: “How do I use my discount code?”
At the final payment step, there is a field where you can enter your discount code. Once the promo code is filled in, click “Apply” and your order total will refresh. *Only one code may be used per purchase
Q: “I tried placing an order on the website, but it will not go through - what should I do?”
Many website errors can be fixed with a few quick steps: try another browser, force close the browser, and clear the browser cache. If none of these options work, contact us and we will help get it resolved for you!
Product Information
Q: “How do I locate the products I want?”
You can search for garments by using the "search" button in the upper right corner and entering keywords such as bra, panty, girdle, enhancement, lace, etc., or by typing the product reference number. You can also browse from the top menu, choose the category you need, or use the filter on each category page.
Q: “Which size should I choose?”
A size chart link is available on every product page. You may also tell us your current bra size and fit concerns, and we’ll provide a personalized size suggestion.
Q: “Do you carry plus sizes?”
Every style is offered in a complete and inclusive size range.
Q: “Which materials and fabrics are used?”
You can find this information on the product pages. Our swimwear is made with skin-friendly and environment-friendly materials that meet international production standards.
Q: “How should I care for my pieces?”
Do not wear your bra two consecutive days. Hand wash in low temperature water with a mild detergent. Air drying is strongly recommended. With proper care, the service life can be extended.
Exchanges and Returns
Q: “What is the return policy for LILYLOVE® ?”
LILYLOVE® accepts returns within 30 days after the delivery date. No service charge applies. Please note that original shipping fees, duties paid, or any other related costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is due to quality problems. Items must be brand-new or undamaged, with no stains, perfume smell, or deformation, and must be returned in their original packaging. Returned products will be inspected, and any return that does not meet our policy will not be accepted. Still have questions? View the full return policy or email lilylovebrasandclothing@gmail.com for more help.
Q: “Can you help with a defective product?”
We are sorry if you received a damaged item. Please send a photo of the damaged product to lilylovebrasandclothing@gmail.com with your order number as soon as possible, and we will help you with a resolution. Please note that any damaged item outside the 30 days return window cannot be returned or refunded.
Q: “How long does a refund or exchange take to process?”
Your request will be handled once your return arrives and is processed at our warehouse. Return processing usually takes 5-7 business days. Your bank or credit card company may also need time to process and post the refund. If you do not receive it, please contact us. We highly appreciate your patience.
Q: “What if I closed my card/bank?”
At this time, refunds can only be issued to the original payment method, which means we cannot send a refund to a different account or card. If the account has been fully closed, please consult your bank first. You can contact us at lilylovebrasandclothing@gmail.com if more assistance is needed.
Shipping
Q: “Which shipping methods are used?”
SF EXPRESS, USPS, FedEx, UPS, Canada Post, UniUni, Royal Mail, Hermes, Yodel, Australia Post, Aramex, PFL
Q: “When will my order ship?”
Orders are processed depending on circumstances. Most orders placed on business days will be processed and shipped within 2 business days.
Q: “How long will my order take to arrive?”
Standard Delivery takes 7-20 business days. Please note: shipping times do not include the standard 2 business days processing time needed before the order ships out. Due to high order volume and slower logistics during shopping sprees, some shipments may be delayed. We are working diligently to deliver your order on time.
Q: “Can I change the shipping address?”
Normally, we only ship to the address originally placed on the order. However, there may be a small window to correct an inaccurate shipping address. Please connect with us as soon as possible if you need to update the shipping address-- contact us.
Q: “What is the shipping fee and how do I qualify for free shipping?”
The shipping fee varies depending on the actual situation. Generally, it is about $7.98-$14.98. In remote areas, the express fee could be up to &20. We offer free shipping on all orders over $80.